At Brina Travel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below for information on returns and refunds.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, your item must be:

• In its original condition and unused

• In the original packaging

• Accompanied by proof of purchase (e.g., order confirmation email or receipt)

Returns requested after 7 days will not be accepted.

To start a return, please email us at [email protected] with your order number, reason for the return, and a photo of the item (if applicable). We will provide instructions for the return process.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service for all returns, as we are not responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method (for example, cash-on-delivery refunds may require coordination for bank transfer or voucher issue).

Refunds are typically processed within 5–10 business days of receiving your return.

Non-Returnable Items

Certain items are not eligible for return, including:

Used or damaged items

Items not in original packaging

Items returned after the 7-day window

Order Cancellations

Orders can be canceled within 12 hours of placement by contacting us at [email protected]. After this window, your order may already be in processing or transit and cannot be canceled.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please initiate a return and place a new order.

Contact Us

If you have questions about your return or refund, please reach out to our support team:

Email: [email protected]